NOW HIRING: RESTAURANT SUPERVISOR
Quail Hollow Resort is seeking an experienced server for morning and evening shifts in our restaurant. We offer competitive wages, benefits, sick time, vacation time, and many hotel perks.
Directs and organizes the activities of the hotel restaurant(s) to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. The Restaurant Supervisor is the Food and Beverage department lead in the absence of a Food and Beverage Manager/Director.
*. Plan, direct, assign and delegate responsibility and authority for all functions of administration and planning of the restaurants to meet the daily needs of the operations.
*. Maximize food and beverage department profitability. Implement effective controls of food, beverage, and labor costs and monitor the restaurants’ budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
*. Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
Regularly review and evaluate the degree of customer satisfaction of the restaurants. Investigate and resolve food quality and service complaints. Respond to all guest inquiries and special guest requests.
*. Take necessary action to ensure all food and beverage standards are being met. Frequently test food and beverage products and presentation for consistency and quality.
*. Recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes. Develop, implement, and market new and creative menu items to attract a pre-determined customer segment such as holiday and special event promotions.
*. Hire, train, supervise, develop, discipline, counsel, and evaluate restaurant managers, supervisors, and occasionally line employees according to Quail Hollow Resort corporate policies and procedures. This is including but not limited to brand and Quail Hollow Resort specific procedures, and financial control procedures for accurate cash handling, vouchers, and inventories.
*. Lead by example. Perform any duties required during times of emergency and/or high volume and show positive leadership to all team members.
Please forward your cover letter and resume to firstname.lastname@example.org.